We want your experience to feel as considered as the items themselves — from the moment you order to the moment it arrives at your door.
Shipping
- Fully insured shipping on every order — your piece is insured and tracked in transit.
- Processing time: orders are carefully packaged and shipped within 1–3 business days.
- Tracking: you'll receive tracking as soon as your order ships.
- Where we ship: we ship across the United States. For international shipping, please contact us before ordering.
Packaging
Every item is cleaned, cared for, and thoughtfully packaged to arrive safely and beautifully.
Returns
We want you to love your piece. If something isn't right, you may request a return within 14 days of delivery, provided the item is:
- Unused and in the same condition you received it,
- With any tags, dust bag, and included items, and
- Accompanied by proof of purchase.
To start a return, contact us with your order details and reason. Once your return is received and inspected, approved refunds are issued to your original payment method, typically within 5–7 business days. Original shipping (if any) may be non-refundable, and return shipping may be the buyer's responsibility unless the item was not as described.
Items not as described or damaged
If your item arrives damaged or materially different from its description, contact us within 48 hours of delivery with photos and we'll make it right.
Our authenticity guarantee
Every item is professionally authenticated before it ships. In the unlikely event an item is ever determined not to be authentic, we will provide a full refund. That is our promise.
Purchases through marketplaces
If you purchased through a marketplace such as eBay or Poshmark, that platform's shipping and return policies may also apply to your order.
Questions?
We're happy to help — reach us any time at stefenmarieco@gmail.com.