StefenMarie Co
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Frequently Asked Questions

Everything you need to shop with confidence

Authenticity

Are your handbags authentic?

Yes. Every handbag we sell is professionally authenticated and hand-inspected before it is offered. If a piece doesn't meet our standard for authenticity and condition, it never joins the collection.

How do you authenticate your items?

Each item is reviewed in person — hardware, stitching, materials, maker's marks, serial or date codes, and overall construction are all examined against verified references before the piece is listed. Learn more in our guide to spotting fakes.

What if an item turns out not to be authentic?

In the unlikely event an item is ever determined not to be authentic, we provide a full refund. That's our guarantee.

Condition

What condition are your handbags in?

Most of our pieces are pre-owned and range from like-new to gently loved. We describe condition honestly and show detailed photos, so you know exactly what you're getting.

Shipping & Returns

How much does shipping cost?

Every order is fully insured and shipped with tracking within the United States. For your shipping cost or international orders, please contact us before ordering.

How long will my order take?

Orders are carefully packaged and shipped within 1–3 business days, and you'll receive tracking as soon as your order ships.

Do you accept returns?

Yes. You may request a return within 14 days of delivery if the item is unused and in the same condition you received it. See our Shipping & Returns page for full details.

Payment

How do I pay?

Payment is processed securely through our payment partners or through the marketplace you purchase from, such as eBay or Poshmark. We never store your full card details.

Caring for your item

How should I care for my designer handbag?

See our Journal for complete guides on caring for and cleaning your handbag so it stays beautiful for years.

Still have questions?

We're here to help

Reach out any time — we answer personally, usually within one business day.

Contact Us